Flamure Ibrahimi

Flamure Ibrahimi holds a Bachelor's degree in Business Engineering, specializing in Information Management, and a Master's degree in Digital Transformation and Corporate Immersion from the University of Namur. During her studies, she completed a two-year internship at GSK in Wavre, leading digital transformation and continuous improvement initiatives that directly contributed to the global distribution of vaccines, positively impacting patients worldwide.

Deeply committed to social impact, Flamure has been actively involved in volunteer work since childhood, supporting child welfare (Child Focus), refugee inclusion (refugee camps in Serbia), and poverty alleviation (Oxfam). These experiences have profoundly shaped her dedication to promoting fairness and equity for vulnerable populations.

Flamure graduated with great distinction and began her academic career as a Teaching Assistant and PhD Researcher at the University of Namur. She now conducts research at the internationally recognized NADI-CeRCLe Research Center in Services and Marketing Management, focusing on Transformative Service Research, with a particular emphasis on service ethics and corruption in service. Her work aims to advance societal justice by bridging research, technology, and ethical practices, striving to create more equitable systems that protect and empower people experiencing vulnerability in service encounters.