Certificat interuniversitaire et haute école en management innovant des organisations et réseaux de soins

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Certificat Miors

Overview

Would you like to expand your knowledge in the healthcare sector? 

Welcome to the MIORS certificate program.
Boost your management skills! 

UNamur offers a part-time continuing education program in Innovative Management of Healthcare Organizations and Networks. This certificate program is your opportunity to develop skills in management, leadership, and innovation within the healthcare sector. 

The curriculum covers: team support, collaboration, and strategy. 

Information sessions

Certificat Miors qualite

Information sessions

Would you like to learn more about our training program and get answers to your questions? 

Join one of our information sessions on Thursday, September 24, Tuesday, October 13, and Tuesday, November 17, 2026, on Teams at 6:30 p.m. 

The benefits of the training program

Through the MIORS certificate program, you will explore various modules designed to equip you with all the skills needed for management within the healthcare system. 

With this six-month continuing education program, you will develop your skills in: 

  • Innovation and leadership 
  • Healthcare governance and strategy
  • Innovation and project management 
  • Finance and levers for action 
  • Quality of care 
  • Infrastructure and Information Systems 
  • Communication and Negotiation. 

The MIORS Certificate? A significant added value! 

Certificat Miors témoignage

The MIORS certificate covers all the knowledge required to manage operations in the healthcare sector—in other words, the “CARE” sector. Behind the term “CARE” lie: support, attention, and care… In other words, and through the MIORS certificate, the learning outcomes are expressed as:   

  • Skills acquired throughout the training program from a managerial perspective within the healthcare network;
  • Supporting teams to co-create;
  • Resilience, as change and innovation must be accompanied by a certain capacity for adaptation;
  • Expertise in the healthcare network that will enhance your leadership within your teams. 

Why pursue the MIORS certificate?

Certificat Miors bénéfices

Interested? Sign up to develop the skills you need in the healthcare sector.

The healthcare sector needs managers who are ready to innovate. Discover the network of partners involved in this MIORS certificate: 

Certificat Miors organisateurs

With the support of

Certificat Miors partenaires

Course Content

The MIORS certificate covers a wide range of topics, including collaboration, management, governance, innovation, leadership, and quality… 

Our continuing education program with flexible scheduling consists of 7 different modules. 

Certificat Miors modules

 

Each module has three specific learning objectives: 

Module 1

Innovation and Leadership

  1. Supporting change and strengthening the organization’s resilience in the face of constant challenges.
  2. Adapt HR and managerial practices to address contemporary challenges while promoting well-being and inclusion.
  3. Develop strategic, innovative, and inclusive leadership to improve both quality of life at work and performance, while ensuring employee well-being.

Module 2

Healthcare Governance and Strategy

  1. Understand the challenges, transformations, and governance models in the healthcare sector, as well as the role of healthcare networks.
  2. Develop and implement innovative and collaborative strategies tailored to the sector’s evolving landscape and the needs of all stakeholders.
  3. Master project management and align initiatives with the strategic objectives of healthcare organizations.

Module 3

Innovation and Project Management

  1. Explore and master innovative project management methodologies, including Lean and Agile.
  2. Apply the principles of Lean Management and agile methods for flexible and effective project management.
  3. Understand and experiment with creative processes and innovative methodologies such as design thinking for project implementation.

Module 4

Finance and Leverage

  1. Understand and use key performance indicators and measurement tools in the healthcare sector.
  2. Analyze healthcare facility financing mechanisms and assess their economic impact.
  3. Identify levers for action to improve profitability, manage financial risks, and integrate ethical considerations into performance measurement systems.

Module 5

Quality of Care

  1. Understand and apply quality of care measures, incorporating continuous improvement approaches.
  2. Use simulation to improve clinical practices and develop strategies for the continuous improvement of quality of care.
  3. Improve patient satisfaction and experience by using marketing analysis tools and innovative practices.

Module 6

Infrastructure and Information Systems

  1. Understand and manage the challenges associated with building and managing healthcare infrastructure, incorporating a sustainable approach.
  2. Discover and apply the principles of sustainable development to healthcare infrastructure, taking into account environmental impact and public procurement requirements.
  3. Master information systems and digital transformation in healthcare, while ensuring data security and optimizing processes.

Module 7

Communication and Negotiation

  1. Apply theoretical principles of negotiation and communication to practical scenarios in the healthcare sector.
  2. Develop negotiation and conflict management skills, taking into account the specificities of the medical field.
  3. Strengthen communication techniques to improve interactions and encourage collaboration within teams and with external partners

Practical Information

Certificat Miors santé

Practical information

Everything You Need to Know About the MIORS Certificate

Next session: January 7 to June 25, 2027

The “MIORS” certificate in Innovative Management of Healthcare Organizations and Networks takes place on Thursday evenings via distance learning and all day on Fridays in person. 

Why not get in touch directly with the program coordinators?
melanie.latiers@unamur.be and fabian.dehanne@unamur.be

What are the enrollment requirements?

Do you hold a bachelor’s degree (minimum requirement)? 

Are you currently working within the Wallonia-Brussels Federation? 

Do you already work for an organization in the healthcare sector? In other words, hospitals, nursing homes, medical-educational institutions, home care services, professional associations representing the sector, support and care networks… 

Do you hold a position in the CARE sector? Are you a member of an executive or medical committee, a department head, a service head (medical, nursing, or support), a team leader or coordinator…? 

Do you meet all these criteria and are you interested?
This certificate is for you! 

How much does this training course cost?

This continuing education course costs €3,000. 

Where is the course held?

At UNamur for in-person modules. At the Faculty of Economics, Management, Communication, and Political Science, Rempart de la Vierge 8 in Namur. Online for certain activities, particularly those on Thursday evenings. 

What are the requirements for obtaining the MIORS certificate? 

At the end of the 6-month program, you will complete a final individual project. While working on this project, you will receive individual and group support from the various instructors. 

Who are the partner members of our network? 

Our MIORS program is supported by a broad network of partners. We collaborate with numerous universities and colleges, including the University of Namur, Hénallux, Unessa, and the Catholic University of Louvain. Healthcare institutions have also joined the project, including the Sambre and Meuse Regional Hospital Center, the UCL Namur University Hospital Center (CHU), and the Saint-Luc Clinic in Bouge. Finally, FormaNam, the Wallonia-Brussels Federation, and the Walloon Region also support the MIORS certificate.

Do you have any further questions?

Would you like more information? Contact our office:

Would you like to take this course and earn the MIORS certificate?

Register now to discover what management in the health and care sector can offer you!

Would you like more information about continuing education? Join our information sessions on Tuesday, September 24, Tuesday, October 13, and Tuesday, November 17, 2026, on Teams at 6:30 PM! 

Schedule

The certificate program begins in January 2027 and ends in June 2027. 

During the six-month program, seven modules will be covered. Each module corresponds to a specific period, as you can see.

Coaching sessions are scheduled for September and October, and the final project presentation will take place in November 2027.

Each training module takes place on Thursdays via videoconference from 5:00 PM to 9:00 PM and on Fridays in person from 8:30 AM to 5:30 PM.

ModuleDateFormat
1. Management and Innovation 

Thursday, January 7 

Friday, January 8 

Thursday, January 21 

Friday, January 22 

In-person

In-person

Online

In-person

2. Health Strategies and Governance   

Thursday, January 28 

Friday, January 29

Thursday, February 11 

Friday, February 12 

Online

In-person

Online

In-person

3. Innovation and Project Management   

Thursday, February 18 

Friday, February 19

Thursday, March 11 

Friday, March 12 

Online

In-person

Online

In-person

4. Finance and Performance   

Thursday, March 25

Friday, March 26

Thursday, April 8 

Friday, April 9 

Online

In-person

Online

In-person

5. Quality of Care

Thursday, April 22 

Friday, April 23  

Thursday, May 13 

Friday, May 14 

Online

In-person

Online

In-person

6. Infrastructure and Information Systems

Thursday, May 27

Friday, May 28

Thursday, June 10 

Friday, June 11 

In-person

In-person

Online

In-person

7. Communication and NegotiationFriday, June 25 In-person

Continuing education recognized by the Wallonia Public Service for nursing home directors.
Continuing education recognized by the FPS as part of the functional supplement for nursing managers.

Steering Committee

Our network of instructors and partners dedicated to continuing education 

UNamur offers continuing education in Innovative Management of Healthcare Organizations and Networks, taught by experts from both academia and the field.

Meet the members of the Steering Committee. They work alongside other professionals specializing in the healthcare sector or in organizational management. 

Would you like to contact the program coordinators directly? They’d be happy to hear from you! melanie.latiers@unamur.be and fabian.dehanne@unamur.be

Certificat Miors comité de pilotage

Caroline Del Zotto 

Caroline Del Zotto initially trained in the healthcare sector at Henallux and HEPN. She then began her career as a clinical instructor in the hospital setting at Henallux. At the same time, she worked as a nurse at the CHR Sambre et Meuse. It was at this hospital that she rose through the ranks to become Director of the Nursing Department. Before assuming this position, Caroline earned a certificate in Innovative Management of Healthcare Organizations and Networks, followed by a master’s degree in public health, administration, and management of hospitals and healthcare facilities. In addition to her duties as director, Caroline is also a member of the steering committee for the MIORS certificate program and a guest lecturer at the Provincial Institute for Social Advancement and Continuing Education.

Carole Moureaux 

Carole Moureaux is currently Deputy Director of the Paramedical Nursing and Associated Services Department at Clinique Saint-Luc in Bouge. Carole studied nursing at HEPN and Henallux. She then began her career as a nurse at Clinique Saint-Luc in Bouge. In parallel with her professional development, she furthered her education by earning a master’s degree in Public Health Sciences at UCLouvain, as well as an interuniversity certificate in health simulation at the University of Liège. 

Mélanie Latiers 

Mélanie Latiers brings the essential organizational expertise to this certificate program. She completed her studies and earned a Ph.D. in Economics and Management at UNamur. While writing her dissertation, Mélanie served as a teaching and research assistant at UNamur. Her academic career then began as a Lecturer at UCLouvain and UNamur, as well as a Senior Teaching Assistant in Engineering and Social Action at HELHa, the Institut Cardijn, and Henallux. Currently, she is also a Project Director at Orchis Recherches & Action-Formation, while continuing her academic duties. 

Fabian Dehanne

After earning a nursing degree from ISEI, Fabian Dehanne continued his studies with a master’s in Public Health at ULiège. Once he completed his master’s, he worked as a coordinator for the Tockem association in Cameroon. Upon his return, he furthered his education with a master’s degree in Healthcare Facility Management and various certificates in Strategic Thinking (UCLouvain), Health Economics (ULB), and Innovation Management (Louvain School of Management). Currently, he is a General Management Consultant and Head of the Projects–Quality–Performance Department, while also serving as a lecturer in eco-management at UNamur and UCLouvain. He has also recently completed his PhD in Public Health. 

Fabienne Liesse

Fabienne Liesse is responsible for continuing education in the paramedical sector and in the health and social services fields at Henallux. She is also responsible for the Morocco Country Group. Before taking on these roles, Fabienne studied nursing at ISEI and earned a master’s degree in Public Health, Administration, and Healthcare Management at UCLouvain. Her professional career began as an emergency room nurse at the Clinique Saint-Pierre in Ottignies. In addition to her various academic credentials, Fabienne also holds a certificate in wound care and healing from UCLouvain. 

 Aline Hotterbeex

After earning a bachelor’s degree in nursing from HEPL and a master’s degree in Health Sciences from ULiège, Aline Hotterbeex began working as a researcher at ULiège. She then worked as a nurse before becoming head of department at ISoSL. She then served as a healthcare manager in the internal medicine department at the CHC in Liège and earned a certification in business management and nursing home administration from the IFA PME in Liège. She is currently head of the health division at the non-profit organization UNESSA.

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