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Students selected to participate in an international exchange program receive a grant, the amount of which varies depending on the destination country, the type, format, and duration of the exchange, and their student status. In some cases, they may also be eligible for a travel allowance.

Projects and support SETT supportSince 2019, the salon SETT "School, Education, Transformation, Technology" has welcomed Belgian and international experts to train teachers and nurture their reflections on issues surrounding digital in education. It is the largest French-speaking Belgian fair on this theme, bringing together teachers from all levels of education and all disciplines.The University of Namur participates in the fair's scientific committee, selecting quality speakers and contributing with its most cutting-edge research.Find here the members of the Chair who participate in the SETT scientific committeeThe PRE-SETT 2025 workshopBreaking the code(s): Beyond injunctions and paradoxes on digital in educationPre-SETT date: January 22, 2025Since 2019, the SETT trade show - "School, Education, Transformation, Technology" has welcomed Belgian and international experts to train teachers and nurture their thoughts on issues surrounding digital in education. It is the largest French-language event of its kind in Belgium, bringing together teachers from all levels of education and all disciplines. The University of Namur participates in the show's scientific committee, selecting top-quality speakers and contributing its own research to the themes addressed.To strengthen this link between research and the field of education, the University of Namur's Chaire Educ0Num has also been organizing an annual scientific event since 2024, taking place the day before the show: the Pré-SETT. This takes the form of a study day and brings together researchers from a variety of disciplinary backgrounds to collectively advance scientific questioning, the results of which are then communicated more widely at the show.This year, the Pré-SETT study day will focus on the theme: "Breaking the code(s): Beyond injunctions and paradoxes on digital in education".Would you like to take part? Find the call for papers below. 17 et 18 février - Journée d'étude du Pré-SETT La thématique 2027 | « Le bien-être à l’épreuve du numérique »L'appel à communications est ouvert !  Echéance : 20 novembre 2026 Télécharger l'appel à communications 2027 The activity book for technical and critical digital educationThe site lists digital education activities linked to the "Formation Manuelle, Technique, Technologique et le Numérique" (FMTTN) repository, built as part of the "Pacte pour un enseignement d'Excellence" education reform.School-ITThe School-IT project aims to develop an original "digital kit" for teachers wishing to try their hand at teaching IT in nursery, primary and secondary education. This kit is organized around "turnkey" activities, short in duration and mostly independent of each other, which teachers can easily set up within their classrooms.Learn more... En savoir plus Production of educational activities Activities and teaching sequences created as part of the School-IT project - changing the vision of computing:"Digital education" - introductory sequence to the operation of the computer"Discovering a tangible system" - activities to educate about the operation of the computer, its peripherals and programming education"Emotion synthesis" - artificial intelligence education activity"Programming concepts" - introductory programming sequence"Smart-city" - activities to discover the concept of "Smart-city""Concurrent programming" - concurrent programming education activity"Programming concepts" - introductory programming sequence"Smart-city" - activities to discover the concept of "Smart-city""Concurrent programming" - programming education activity concurrent programming education activity"Robot programming" - introductory sequence to computers and programming"In the skin of an algorithm" - recommendation algorithm education activityActivities created as part of the Pacte Excellence Numérique project:"Who is it? " - artificial intelligence education"Playing with Playmobil to learn about cybersecurity" - cybersecurity education"De Avonturen von Hergé" - Treasure hunt in the Hergé museum - Digital education for language learningActivities created as part of the various PUNCH calls:Call 2019: CodEmplify - Benoit FrenayCall 2019: Gestural interaction - from concepts to longitudinal implementation - Bruno DumasCall 2017: Micro:Punch - Benoit Frénay, Julie HenryCall 2013: Opening to the world - Anne-Sophie Collard (et al.)MOOC: Aim for success, become a super studentPALEF: Online French language learning platform for jobseekersREMEDIATIC: Remedial platform in math and French language for students aged 9 to 14

The ADRE Lunchtime Seminars are free training sessions for researchers and individuals working in research-related fields.

The Erasmus program is a unique opportunity to discover new cultures, enjoy unforgettable experiences and meet people from all over the world. To make this adventure even more rewarding, the University of Namur encourages its students to choose an eco-responsible means of transport, in line with its sustainable development policy.

Learn More Throughout the year, information sessions are organized by program directors, faculty mobility coordinators, and the Office of International Relations to help you learn about international exchange opportunities, destinations, and funding options.These sessions are held at key points in the academic year:Start of the academic year: information provided during the orientation sessionsStudent Testimonial Evening: November 4, 2026Faculty information sessions: first half of NovemberMeetings with exchange students from your faculty: early January Apply The call for applications for study abroad programs in Flanders, Europe, and other destinations outside Europe opens in mid-December. Interested students will receive a link to the online application form from their faculty coordinators. The application period closes in mid-February.Selection takes place during February and March.The call for applications for training programs in Flanders, Europe, and other destinations outside Europe is open year-round.To be considered, applications must be submitted via the Mobility Online platformno later than June 30for a stay in Flanders or within the European Union during Q1 of the following academic yearfor a stay in other destinations outside Europe during Q2 of the following academic yearno later than September 30for a stay in Flanders or within the European Union during Q2 of the following academic yearGraduate StudentsDoctoral students who wish to apply for a long- or short-term research stay must submit their application no later than 2 months before the expected departure date if the host institution is located in a third country associated with the program:  no later than 2 months before the estimated date of departure if the host institution is located in a third country associated with the program.Short-term mobilityApplications for course-based stays (short-term hybrid mobility or short-term intensive programs) are accepted only for activities pre-selected by the departments in consultation with the Office of International Relations. Learn more about the practical details SVG .cls-1 { fill: #323232; stroke-width: 0px; } Procedures See content SVG .cls-1 { fill: #323232; stroke-width: 0px; } Insurance and Visa See content SVG .cls-1 { fill: #323232; stroke-width: 0px; } Green Mobility See content SVG .cls-1 { fill: #323232; stroke-width: 0px; } Housing See content

UNamur collaborates with partner universities around the world, thanks to institutional and faculty agreements.

List of Contacts by Faculty School of LawBachelor's Degree Programs (Erasmus Belgica Program) Prof. Florence GEORGE - florence.george@unamur.beMaster’s Degree in Digital LawProf. Jean-Marc VANGYSEGHEM - jean-marc.vangyseghem@unamur.beEMCP FacultyDr. Julie MASSET - mobilite.eco@unamur.beSchool of Computer ScienceMs. Géraldine GRANDJEAN - secretariat.info@unamur.be  School of MedicineMedicine: Ms. Amélie BOUTON - amelie.bouton@unamur.bePharmacy: Dr. Romain SIRIEZ - mobility.pharma@unamur.beBiomedical Sciences: Prof. Marielle BOONEN - marielle.boonen@unamur.be Faculty of Philosophy and LettersProf. Valérie LEYH - valerie.leyh@unamur.beFaculty of SciencesDr. Sophie COLLONVAL and Ms. Aurore Brouir - mobility.sciences@unamur.be

Alain Decrop Alain Decrop is a full professor of marketing at the University of Namur in Belgium. A founding member and former director of NADI-CeRCLe (Namur Digital Institute - Research Center for Marketing and Service Management) and the CCMS (Center for Research on Consumers and Marketing Strategy), and he served as president of the French Marketing Association (AFM). He holds a master’s degree in modern history and economics, and a Ph.D. in business administration.  Watch the video profile of Alain Decrop Image Alain Decrop has taught a number of courses related to marketing management, consumer behavior, digital marketing communications, research methods, service management, and collaborative business models. His research focuses on consumer behavior, the sharing economy, qualitative methods, and leisure and tourism marketing. He has been invited to teach and conduct research projects at numerous academic institutions both in Belgium (UCLouvain, KULeuven, USLB) and abroad (University of Valencia, Baltic Management Institute, Université Gustave Eifel, Kedge Business School, etc.) Alain Decrop is the author and editor of numerous books, including *Sustainable and Collaborative Tourism in a Digital World* (Goodfellow, 2021) and *Consumer Behavior in Tourism and Hospitality Research* (Emerald, 2017). His other work has been published in a number of edited volumes and leading academic journals, including *Annals of Tourism Research*, *International Journal of Advertising*, *Journal of Business Research*, *Journal of the Academy of Marketing Science*, *Journal of Public Policy Marketing*, *Journal of Travel Research*, *Psychology and Marketing*, *Recherches et Applications en Marketing*, and *Tourism Management*. Finally, Alain Decrop has produced five films to document the findings of his research on postmodern consumption. Three of these films have won awards at major conferences and festivals.  Wafa Hammedi Wafa Hammedi is a renowned professor of service management and marketing at the University of Namur in Belgium, where she directs the Nadi-Cercle Research Center. She is also co-director of the Interuniversity Center for Consumer and Marketing Strategies (CCMS) with the University of Leuven and serves on the board of directors of the NaDI Institute. In addition, she is a visiting scholar at Cornell University in the United States.  Watch the video profile of Wafa Hammedi Image Wafa Hammedi earned her Ph.D. from the Institute for Management Research at Radboud University in Nijmegen, the Netherlands. A renowned researcher in the field of service management, Prof. Hammedi teaches courses related to service management, service design and innovation, social innovation, marketing strategy, and entrepreneurship. She coordinates the master’s program in service management and marketing. Her research covers a wide range of topics related to service innovation, technology-mediated interactions, and co-creation mechanisms (such as gamification) on digital platforms in business-to-business (B2B) and business-to-consumer (B2C) contexts. Her current projects focus on vulnerable service users (e.g., patients at the bottom of the pyramid, front-line employees, and service users with disabilities), service inclusion, and a focus on research with social impact.Prof. Wafa Hammedi has published numerous articles in leading journals, including the *Journal of Service Research*, the *Journal of Product Innovation Management*, the *Journal of Interactive Marketing*, the *Journal of Business Research*, *Industrial Marketing Management*, the *Journal of Service Management*, the *Journal of Brand Management*, the *Journal of Services Marketing*, *Decision Management*, Research and Applications in Marketing, the International Journal of Electronic Commerce, the Journal of Retailing and Consumer Services, and the Journal of Marketing Management, among others.Internationally recognized, Wafa Hammedi has won several research awards from academic organizations and at international conferences such as the American Marketing Association, the French Marketing Association, QUIS, and EIRASS. She has received numerous research grants (ERDF, BNB, Walloon Region, among others) and collaborates closely with industry. She received the IBM Faculty Award in 2013 and 2015 in recognition of the quality and impact of her research on the service industry.  Wafa Hammedi is also a co-founder of the annual conference for early-career researchers in the field of services, “AMA – SERVSIG – Let’s Talk About Service,” and serves as associate editor of the *Journal of Services Marketing*. Prof. Wafa Hammedi serves on the editorial boards of several journals and has been invited to edit special issues for leading journals.Wafa Hammedi’s work continues to push the boundaries of innovation and services marketing, making significant contributions to academia and industry. Pietro Zidda Pietro Zidda is a full professor of marketing and management at the University of Namur (UNamur). Since August 2022, he has served as dean of the Faculty of Economics, Management, Communication, and Social Sciences (EMCP). He is a member of the Namur Digital Institute (NaDI) and the Research Center for Marketing and Service Management (CeRCLe), both at UNamur, as well as the Center on Consumers and Marketing Strategy (CCMS), a joint initiative of UCL and UNamur. Watch the video profile of Pietro Zidda Image Pietro Zidda studied industrial engineering and management sciences at the Catholic University of Louvain (Mons Campus, FUCaM) and began his academic career as a researcher in retail management in Professor Bultez’s research group, later becoming an ICM Fellow at the J.L. Kellogg Graduate School of Management (Northwestern University, USA). He earned his Ph.D. in management from UCLouvain-Mons and the Intercollegiate Center for Management Science (ICM-CIM), with a dissertation on sampling plans for calibrating store choice models.His main research interests focus on marketing and retail management in general, and more specifically on modeling consumer choice behavior—particularly in the area of customer relationship management (e.g., store and brand loyalty), as well as consumer adoption and evaluation of new technologies (e.g., mobile payments, collaborative platforms, and interactive recommendation systems).He has published in journals such as the *Journal of Retailing*, *Journal of Business Research*, *Journal of Retailing and Consumer Services*, *International Journal of Wine Business Research*, *Tourism Analysis*, and *European Journal of Operational Research*, as well as in the proceedings of international conferences (Marketing Science, ACR, EMAC, AFM, EIRASS, AWBR, etc.).He is regularly invited as a visiting professor by universities and business schools in Belgium (Louvain School of Management, UCLouvain) and abroad (Kedge Business School, SKEMA Business School, EM Strasbourg, and IESEG School of Management).He has twice served as director of the Department of Management at the University of Namur (2008–2010 and 2015–2018), director of the CeRCLe Research Center at UNamur, director of the Center for Consumer and Marketing Strategies (CCMS), and a member of the Executive Committee of the Louvain School of Management (UCL), responsible for academic programs. Recently, he chaired the Academic Council at UNamur.  Qusay Hamdan Qusay Hamdan, Ph.D., is a dedicated researcher with extensive experience in business economics, specializing in marketing and sustainable development, and with a particular interest in research on transformative services (TSR), service ethics, well-being, service inclusion, vulnerability, and exploitation. He is deeply committed to interdisciplinary research. Image As the head of ServCollab, Qusay Hamdan has worked with Raymond Fisk, the founder of ServCollab, to improve the conceptualization and implementation of ServCollab. His current activities encompass several major TSR research projects aimed at establishing a “paradigm of service to humanity” that encompasses all of humanity. These paradigm projects focus on the most recent aspect of ServCollab’s mission: “Serving humanity through research collaborations that catalyze the reduction of suffering, the improvement of well-being, and the development of well-being.” These ongoing research projects introduce conceptual frameworks designed to foster collaborative and ethical service ecosystems and contribute to the well-being and flourishing of individuals and human society. His research contributions include conceptualizing service ethics to address the complexity of modern service interactions on digital platforms. He examines the direct, indirect, intentional, and unintended consequences of these interactions on the well-being and prosperity of underserved clients, such as migrant workers and people with disabilities.Prior to this appointment, Mr. Hamdan held positions as a researcher and lecturer at the CTF at Karlstad University and at Vlerick Business School. He earned his Ph.D. from Ghent University, where his research focused on the well-being of corporate stakeholders as overlooked determinants of favorable outcomes in business-to-business environments. For example, his research demonstrates the relationship between sales force well-being and sales success, as well as the impact of sales force co-creation efforts. Mr. Hamdan holds a master’s degree in business economics from Uppsala University in Sweden and an MBA from the Universitat Autònoma de Barcelona. His advanced methodological skills encompass a range of approaches, including qualitative, quantitative, and conceptual techniques. He is proficient in structured interviews, semi-structured interviews, Delphi panels, survey studies, focus groups, and systematic literature reviews. Mr. Hamdan is an expert in contemporary analytical techniques, notably FsQCA (Fuzzy-set Qualitative Comparative Analysis), repertory grid analysis, grounded theory, inter-coder reliability tests, regression analysis, and mediation/moderation tests. He is proficient in the use of a range of analytical tools, including FsQCA, Ideogrid 2.4, SPSS, SPSS Amos, and NVivo.Mr. Hamdan’s research interests continue to evolve in response to the dynamic challenges of the service ecosystem, with the goal of bridging the gap between theories of service to humanity and practice. Drawing on a solid academic foundation and extensive practical experience, he strives to enhance the human experience through his research.  Sara Belghiti Sara Belghiti is a young international researcher in the field of services marketing. She holds a Ph.D. from the University of Namur and is a teaching and research assistant at the IESEG School of Management. Her main areas of expertise focus on intelligent service systems, technology, and its relational aspects. She is also an alumna of ESCP, where she earned a master’s degree with a specialization in marketing. Watch the video profile of Sara Belghiti Image She has published an article in a book and has participated in national and international conferences such as the AMA (American Marketing Association), SERVSIG, and Frontiers. Floriane Goosse Floriane Goosse holds a bachelor’s and a master’s degree in management engineering from UCLouvain, with a specialization in innovation management, and a minor in marketing from the prestigious Louvain School of Management (LSM).  She is pursuing her Ph.D. at the University of Namur at the NADI-CeRCLe center, which is renowned for its work in services and marketing.  Watch the video profile of Floriane Goose Image Floriane Goosse's research focuses on transformative services (TSR), and more specifically on the inclusion of vulnerable and disabled consumers in the era of AI-based services.Her current project examines how intelligent voice assistants can enhance the autonomy of people with visual impairments, promoting their well-being and dignity. This research employs a unique “strengths-based approach” that emphasizes users’ capabilities.This research gives her the opportunity to make a real and significant impact on society. Her dedication was recognized at the prestigious SERVSIG 2024 conference, where her research received the “Best Paper Award”—a testament to its potential for positive change.She also serves, alongside Florence Nizette, as the social media coordinator for the Journal of Service Management (JOSM).  Flamure Ibrahimi Flamure Ibrahimi holds a bachelor's degree in Business Engineering with a specialization in information management from the University of Namur. She also holds a master's degree in Business Engineering with a specialization in Digital Transformation and Corporate Immersion.  Watch the video profile of Flamure Ibrahimi Image Flamure Ibrahimi completed her two-year internship at GSK Wavre, where she managed various digital transformation and continuous improvement projects, thereby having a direct impact on the end patients of GSK’s vaccines worldwide. Ever since she was a little girl, Flamure has always been involved in volunteer work, supporting several socially important causes, such as children’s well-being (Child Focus), the inclusion of migrants (refugee camps in Serbia), the fight against poverty (Oxfam); supporting various causes and making a social impact around the world are matters close to her heart.Flamure Ibrahimi graduated with high honors before beginning her career as a teaching assistant and researcher at the University of Namur. She began her career as a researcher at the internationally renowned NADI-CeRCLe Research Center for Service Management and Marketing, where she focuses her research on how blockchain optimizes services, with a particular emphasis on transformative service research aimed at making a significant societal impact through her work. Victor Sluyters Victor Sluyters is a doctoral student in service and marketing management at NADI-CeRCLe (University of Namur). He is writing his dissertation under the supervision of Professors Hammedi (University of Namur) and Van Vaerenbergh (KU Leuven). His research focuses on crisis management, the marketing-finance interface, service failures, and service recovery.  Watch the video profile of Victor Sluyters Image Victor Sluyters holds a bachelor’s degree in business engineering (Magna Cum Laude) and a master’s degree in data science with a minor in finance and information management (Summa Cum Laude, valedictorian). He has received several awards in recent years, including third prize in the Belgian Master’s Thesis Awards (CFA Belgium—2022–2023) for his thesis titled “What is the impact of machine learner chartists on exchange rate stability? - Simulations via Heterogeneous Agent Models (HAMs)” and the User Experience Award (Citizens of Wallonia – 2023) for the creation of “Wall’ON,” a gesture-recognition-based terminal designed to promote inclusion and citizen engagement in society.” Julie Masset Julie Masset is an associate professor of marketing and service management at the Faculty of Economics, Management, and Communication (EMCP) at Sciences Po, University of Namur. She is a member of NADI-CeRCLe (Research Center in Marketing and Service Management) and CCMS (Research Center on Consumers and Marketing Strategy), which she co-directed from 2021 to 2023.  Watch the video profile of Julie Masset Image After earning her master’s degree in management engineering, she began her career as a teaching and research assistant at the University of Namur. She pursued her Ph.D. as an ICM fellow (Schulich School of Business, York University, Canada). She earned her Ph.D. in Economics and Management Sciences from the University of Namur and the Intercollegiate Center for Management Science (ICM-CIM) in 2015. Her dissertation explored the processes through which meanings are attributed to tourist objects, considered as special possessions, and how these meanings evolve over time and space. Overall, her findings provided a holistic and dynamic perspective on the relationships between consumers and their special possessions.She has been invited to teach at various universities in Belgium (UCLouvain, UMons) and at business schools in France (EDHEC Business School–Lille, Kedge Business School–Bordeaux).Her research focuses on consumer behavior, qualitative methods, videography, and tourism and leisure marketing. Her work has been published in leading academic journals and books, including the *Journal of Business Research*, *Journal of Travel Research*, *Tourism Management*, and *Leisure Studies*. Valérie Boembeke Valérie Boembeke holds a Master’s degree in Management Sciences from the University of Namur (Magna Cum Laude). Her thesis, titled “The Influence of Quality Labels on Consumer Choice: An Application to the Walloon Tourism Sector,” was awarded third prize for Best Marketing Thesis of 2014 (STIMA Stimulation Marketing).  Valérie Boembeke also co-authored an article with Professor Alain Decrop, titled “The Importance of Quality Labels in Consumers’ Preferences,” in the book *Co-Creation and Well-Being in Tourism* (2017). In addition, she holds a university certificate in Junior Data Analyst from UCLouvain.She has more than seven years of professional experience in consulting, having worked at marketing consulting firms (in Paris and Namur) as well as at a polling institute (in Paris). Since September 2022, she has been a research fellow at IWEPS (Walloon Institute for Evaluation, Forecasting, and Statistics), focusing on the topic of mobility.She is currently pursuing a Ph.D. in Management Sciences at the University of Namur, under the joint supervision of IWEPS. Her dissertation is supervised by Professor Alain Decrop at the University of Namur and by Síle O’Dorchai, Ph.D. in Economics and Scientific Director of the “Research & Evaluation” division at IWEPS.Her dissertation project stems from research conducted in Wallonia and initiated by public authorities, aimed at understanding women’s experiences with active mobility (primarily walking and cycling). By framing this analysis within a framework of basic research, the goal is to deepen our understanding of the dynamics underlying active mobility in a context of declining consumer activity (Husemann and Eckhardt, 2019), by identifying the factors that influence these modes of travel and their use, while examining the associated gender issues. Marie-Julie De Bruyne Marie-Julie De Bruyne is a future assistant professor at the University of Namur. She holds a Ph.D. in applied economics from Ghent University, where she conducted her research at the Center for Service Intelligence. Her work lies at the intersection of consumer behavior, service innovation, and sustainable development, with a particular focus on stakeholder engagement in the transition toward a more sustainable circular economy.   Her work has been published in the *Journal of Service Management* and has received several academic awards. In addition to her research activities, Marie-Julie has taught courses in digital marketing and services marketing at the University of Antwerp. In general, she is particularly committed to bridging the gap between academic research and societal impact, with the goal of encouraging consumers, businesses, students, and other stakeholders to rethink their consumption habits and adopt the principles of sustainability. Learn about the NaDI-CeRCLe Research Center SVG .cls-1 { fill: #323232; stroke-width: 0px; } Members See content SVG .cls-1 { fill: #323232; stroke-width: 0px; } Blogs See content SVG .cls-1 { fill: #323232; stroke-width: 0px; } Excellence in Research See content SVG .cls-1 { fill: #323232; stroke-width: 0px; } Contact Us See content

Linda Alkire Linda Alkire is an associate professor of marketing and holds the Brandon Dee Roberts Chair of Excellence at Texas State University in the United States. Renowned for her comprehensive and sustained research efforts, she is an internationally recognized thought leader in the field of transformative services research. Her transdisciplinary approach aims to improve societal well-being by providing transformative knowledge to service providers. Image Ms. Alkire’s contributions include more than 30 publications in peer-reviewed academic journals, more than 60 conference presentations, and more than 15 prestigious research awards. Her expertise has led her to undertake extended research stays at renowned universities in the United Kingdom, Sweden, Italy, Germany, Japan, China, and Belgium, among others. Notably, she is the recipient of the 2024 AMA SERVSIG Emerging Scholar Award.As part of her editorial responsibilities, Dr. Alkire serves as editorial director of the *Journal of Service Management* and associate editor of the *Journal of Services Marketing*, the *Service Industries Journal*, and the *Journal of Social Impact in Business Research*. In addition, she serves on the Academic Council of the American Marketing Association (AMA) and will co-chair the AMA’s 2025 Winter Conference. Dr. Alkire serves on the advisory board and board of directors of ServCollab, a nonprofit organization dedicated to serving humanity through collaborative research on services.Dr. Alkire is dedicated to promoting inclusion in academia by supporting researchers and students from emerging countries and early-career researchers, reflecting her commitment to fostering a more inclusive and diverse academic community. Nadia Steils Nadia Steils is an assistant professor of digital marketing at HEC Liège (University of Liège), specializing in consumer empowerment through learning and information, crowdsourcing, and digital marketing.  Watch the video profile of Nadia Steils Image Her research has been published in leading international scientific journals, such as the *Journal of Service Research* and the *Journal of Interactive Marketing*. She teaches at the undergraduate, master’s, MBA, and doctoral levels. Previously, she worked at the University of Lille and the University of Namur.  Professor A. Parasuraman ("Parsu") Professor A. Parasuraman (“Parsu”) is Professor Emeritus of Marketing and holds the James W. McLamore Chair at the Miami Herbert Business School at the University of Miami (United States). He currently serves as a mentor at the AIM-Parasuraman Center for Service Excellence at the Jagdish Sheth School of Management (JAGSoM) in Bengaluru, India, and as Pro-Chancellor (Academics) at Vijaybhoomi University in Karjat (Greater Mumbai, India).  Watch the video profile of Parsu Parasuraman Image He is recognized worldwide as a leading expert in service quality and customer service. He is the author of several books, has served as a consultant to numerous companies, and has led dozens of seminars for executives around the world. He has published more than 130 articles in academic journals and served as editor-in-chief of the *Journal of the Academy of Marketing Science* (1997–2000) and the *Journal of Service Research* (2005–2009).Professor Parasuraman has received numerous awards for excellence in teaching and research at the Miami Herbert Business School and other institutions. He has also received major honors within the discipline as a whole, such as: the American Marketing Association’s “Career Contributions to the Services Discipline Award” (1998); the Academy of Marketing Science’s “Outstanding Marketing Educator Award” (2001); and the Chartered Institute of Marketing (U.K.)’s “Guru Gallery,” which profiles the world’s 50 greatest marketing thinkers (2004); the Distinguished Alumnus Award from IIT-Madras (2005); the establishment of the Parasuraman Service Excellence Research Prize at Hamdan Bin Mohammed e-University in Dubai to encourage academic research throughout the Middle East (2008); Elsevier Distinguished Scholar Award from the Society for Marketing Advances (2009); honorary doctorate from Maastricht University, the Netherlands (2011); Paul D. Converse Award for significant scholarly contributions to marketing (2012); the Gil Churchill Award for Lifetime Contributions to Marketing Research (2013); and the AMA Higher Ed SIG’s Lifetime Achievement Award (2018). He has also been recognized by Clarivate Analytics/Web of Science as one of the world’s most cited researchers for four consecutive years (2019, 2020, 2021, 2022) in the “Economics & Business” category. Thomas Leclercq Thomas Leclercq is an associate professor of marketing at the IESEG School of Management and director of the Marketing and Sales Department. He earned his Ph.D. in economics and management from UCLouvain in 2017. His research focuses primarily on the customer experience and service management.  Watch the video profile of Thomas Leclercq Image Thomas Leclercq's research areas include customer experience and service management. His work on gamification has been published in numerous leading international journals, including the Journal of Service Research, the Journal of Interactive Marketing, the Journal of Services Marketing, the Journal of Service Management, the Journal of Marketing Management, Technological Forecasting and Social Change, and the Journal of Business Research. Claire Deventer Claire Deventer is a professor of marketing at ICHEC Brussels Management School and an affiliate member of the Research Center for Marketing and Service Management (NaDI-CeRCLe) as well as the Center on Consumers and Marketing Strategy (CCMS), a joint initiative with UCLouvain and UNamur. Watch the video profile of Claire Deventer Image After earning a degree in data science and marketing engineering, Claire Deventer completed her Ph.D. at an artificial intelligence software company, in collaboration with NaDI-CeRCLe.Her research explores how artificial intelligence and digital technologies shape the consumer experience and how we can design AI-based services that are not only effective but also inclusive, responsible, and meaningful to society. This applied and interdisciplinary work forms the basis for numerous industrial developments as well as scientific publications.She is regularly invited to teach at national and international universities and business schools (RWTH Aachen; Solvay Brussels School of Management; Universiteit Hasselt; UCLouvain; UNamur).She has also appeared in numerous media outlets, such as RTBF, LN24, Bouké Media, and Regional IT. Florence Nizette - Professor at IESEG, Lille, France She holds a Ph.D. from the University of Namur and the University of Hasselt (Belgium) and is an external member of NADI-CeRCLe, the research center for service management and marketing. Her research focuses on the influence of AI technologies on consumer trust, decision-making, and vulnerability in digital environments, with a particular emphasis on explainable AI, ethical AI, and manipulative AI.  Image Florence's research and teaching areas include digital marketing, service and marketing management, and customer experience management. Her work has been published in the *Journal of Service Management* and the *Springer Nature Encyclopedia of Artificial Intelligence in Marketing*.

This page only concerns students already registered at the University of Namur.Please note, re-registration is not automatic. You must re-register. This possibility is open to you as soon as the end-of-academic-year results are published.

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